Guardian Homecare (The Courtyards) achieved a Good rating across all five key questions on its first inspection, with people and relatives consistently reporting safe, respectful, and person-centred care. Minor issues around medication record sign-off and occasional staffing waits were identified but promptly addressed by the provider.
Concerns (3)
minor
Medication management
: “medicines records had not been checked and signed by two staff at the beginning of each month, in line with the providers policy and best practice guidance.”
minorStaffing levels: “Sometimes if they are short staffed, I have to wait a bit, but there is no problem.”
minorStaff competency: “there was an occasion where their guidance and support for one person needed to be repeated to the staff team to support them to meet their individual needs.”
Strengths
· People and relatives felt safe and staff understood safeguarding actions and reporting procedures
· Medicines were managed safely with prompt action taken to address gaps and ensure dual-staff sign-off
· Staff recruited safely with all pre-employment checks completed and confirmed
· PPE used consistently and infection control policies in place including COVID-19 contingency planning
· Care plans were person-centred, regularly reviewed, and developed with involvement of people and relatives