Agency profile · CQC 1-8565116813

Helping Hands Evesham and Cotswold

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Provider

Midshires Care Limited

Worcestershire · West Midlands · Active since 19/0

GoodHome-careRM: Hutton, Hayley

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

4 years ago

17/Nov/2021 - 00:00

Inspected 4 years ago

Overview Inspections (1)Findings (2)Owner-management Methodology

Inspection reports (1)

Inspection report · 2021-11-17
Framework: KLOE · 13 pages · 85 KB · PDF
Good
safe: Goodeffective: Goodcaring: Goodresponsive: Goodwell-led: Good
Helping Hands Evesham and Cotswold received a Good rating across all five key questions on its first CQC inspection, demonstrating safe, person-centred care with effective governance. The only minor concern noted was inconsistency in weekend staffing and out-of-hours contact arrangements, which the registered manager was already addressing.
Concerns (2)
- minor

Staffing levels

: “weekend staff cover meant that sometimes there was not the consistency and timeliness that people had on weekdays.”

minorCommunication with families: “The only thing to change would be having to contact the call centre to get hold of anyone over the weekends – it doesn't work very well!”

Strengths

· Effective safeguarding procedures with staff demonstrating clear understanding of how to protect people from abuse.
· Medicines managed safely with detailed protocols, regular records checks, and refresher training for staff.
· Detailed, person-centred care plans and risk assessments regularly reviewed and kept up to date.
· Thorough recruitment procedures including DBS checks and employment references.
· Staff received role-appropriate training including bespoke training for individuals with complex needs.