Sugarman Health and Wellbeing - Dorset, a domiciliary care agency supporting 23 people with complex care needs, was rated Good overall at its first inspection. All five key questions were rated Good, with particular praise for safe risk management, staff training, person-centred care and a supportive registered manager.
Strengths
· Staff recognised signs of abuse and were confident to whistleblow; people reported feeling safe
· Risks were assessed, monitored and regularly reviewed without being unduly restrictive
· Safe recruitment practices including DBS, references and right to work checks
· Medicines administered safely by trained, competent staff with electronic records and spot checks
· Robust induction, mandatory training, Care Certificate and ongoing competency assessments
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; supporting people to express their viewsGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candourGood
well-led: Engaging and involving people using the service, the public and staff; continuous learning and improving careGood