Yourlife (Amersham), an extra care service supporting five people with personal care, was rated Good across all five key questions at its first inspection. Inspectors found safe, effective, caring, responsive and well-led care underpinned by person-centred planning, trained staff and a strong, approachable registered manager.
Strengths
· People and relatives reported feeling safe and spoke highly of staff kindness and professionalism
· Robust recruitment processes including DBS checks to ensure suitable staff
· Sufficient staffing levels with punctual visits and no reported missed visits
· Person-centred care plans regularly reviewed with involvement of people and relatives
· Staff received induction linked to the Care Certificate, ongoing training and regular supervision/spot checks