Redleif Care received a Good rating across all five key questions at its first rating inspection, with a strong person-centred culture and consistent, well-trained staff. Minor improvements were addressed during inspection regarding employment history gaps in recruitment and PRN medicines protocols.
Concerns (2)
minor
Record keeping
: “We noted some gaps in employment history. A complete employment history, including explanations of gaps, is required within the regulations”
minorMedication management: “Protocols were put in place during our inspection to ensure staff had access to clear guidance about when to administer medicines that people only took under specific circumstances”
Strengths
· Person-centred culture with people treated as individuals
· Consistent, committed staff team who knew people well
· Strong focus on promoting independence, dignity and autonomy
· Effective infection prevention and control including PPE use
· Staff felt well supported, trained and valued
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies; supporting people to access healthcareNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure choice and control and meet needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Supporting people to develop relationships and follow interestsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Promoting a positive, person-centred, open and inclusive cultureNot rated
well-led: Duty of candour and continuous learning and improving careNot rated
well-led: Managers and staff being clear about roles, quality, risks and regulatory requirementsNot rated
well-led: Engaging and involving people using the service, the public and staffNot rated
well-led: Working in partnership with othersNot rated