Mitender Care-Croydon received a Good rating across all five key questions at its first CQC inspection, with 4 people using the service at the time. The service demonstrated strong person-centred care, safe recruitment and medicines management, and effective leadership under a registered manager who fostered an open and supportive culture.
Strengths
· People and relatives gave consistently positive feedback about care quality and staff relationships
· Robust recruitment processes including DBS checks, employment references and right to work verification
· Staff received regular safeguarding training and understood reporting responsibilities
· Personalised, up-to-date care plans co-produced with people and their relatives
· Effective medicines management with regular audits by registered manager