Cavalry Healthcare's first inspection rated the service Good across all five key questions, with overwhelmingly positive feedback from people, relatives and professionals about exceptionally caring, person-centred support. No regulatory breaches or failure themes were identified, and the provider demonstrated strong leadership, safe medicines management and innovative end of life care.
Strengths
· Exceptionally person-centred culture with staff described as caring, compassionate and highly motivated
· Medication managed safely by trained and competent staff with regularly audited MARs
· Thorough recruitment checks involving people and families to ensure right fit
· Strong staff training and induction with ongoing supervision and competency reviews
· Effective risk assessments reviewed regularly by nursing staff in liaison with people and professionals
Quality-Statement breakdown (22)
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Using medicines safelyGood
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Preventing and controlling infectionGood
effective: Staff support: induction, training, skills and experienceGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Assessing people's needs and choices; delivering care in line with standardsGood
effective: Ensuring consent to care and treatment in line with law and guidance (MCA)Good
caring: Ensuring people are well treated and supported; equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Supporting people to develop and maintain relationships and follow interestsGood
responsive: End of life care and supportGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: Meeting people's communication needsGood
well-led: Promoting a positive, person-centred, open, inclusive and empowering cultureGood
well-led: Managers and staff clear about roles, quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people, public and staff; working in partnership with othersGood
well-led: Understanding and acting on the duty of candourGood