ReadyCQC, a weekly field guide to CQC home-care regulation

staffing levels

1 finding

minor“Where two carers are needed they don't always arrive at the same time so calls can be rushed as they try to make up time.”

communication with families

1 finding

minor“Communication can be difficult at times especially when one of the carers can't speak any English”

missed or late visits

1 finding

minor“One person had complained the care workers had arrived late three days running.”

cultural competency

1 finding