Right at Home Ipswich, Woodbridge and Felixstowe was rated Outstanding overall at its first inspection, with Outstanding ratings in caring and well-led and Good in safe, effective and responsive. The service delivered exceptionally person-centred care from a consistent, well-trained team led by a passionate, hands-on provider with strong governance and quality oversight.
Strengths
· Exceptionally caring staff who go the 'extra mile', including visiting a person during the festive period in their own time to prevent loneliness
· Strong person-centred culture with people only ever receiving care from staff they had been personally introduced to
· Highly passionate provider and management team with hands-on leadership and 'open-door' policy
· Consistent team of well-trained, competent staff with excellent continuity of care
· Robust induction based on the Care Certificate and ongoing training praised by all staff
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies; Supporting people to live healthier lives, access healthcare services and supportNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; Engaging and involving people, public and staff; Duty of candourNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsNot rated