Combined Touch Community Interest Company, a small domiciliary care agency supporting six people, was rated Good across all five key questions at its first inspection. People and relatives spoke highly of the safe, caring and well-led service, with effective recruitment, medicines management, training and quality assurance systems in place.
Strengths
· Staff were kind, compassionate and treated people with dignity and respect
· Safe recruitment processes and sufficient staffing levels to meet people's needs
· Medicines were safely administered and managed by trained, competent staff with regular audits
· Staff received regular training, induction, supervisions, spot checks and yearly appraisals
· Person-centred care plans regularly reviewed and reflecting people's needs and preferences
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Duty of candour; Continuous learning and improving care; Clear roles and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people, the public and staff; Working in partnership with othersGood