Walfinch Suffolk Coastal, a domiciliary care agency serving 39 people receiving personal care, was rated Good overall and across all five key questions at its first inspection. Minor issues around staffing pressures during COVID-19 and communication of rota changes were being actively addressed by management.
Concerns (3)
minor
Missed or late visits
: “At the time of the inspection, there had been one missed visit. Records showed management investigated this, took appropriate action and carried out a review of lessons learnt”
minorStaffing levels: “staffing and recruitment was a challenge, particularly considering the impact of the COVID-19 pandemic”
minorCommunication with families: “there was some mixed feedback from people and relatives regarding missing rotas and communication regarding changes to visits and staff”
Strengths
· Medicines and risks well managed in line with legislative requirements and best practice
· Safeguarding training and processes in place; staff knew how to protect people from harm
· Person-centred care plans developed with people and relatives
· Robust recruitment checks including DBS and references
· Good infection prevention and control practices, with adequate PPE and COVID-19 testing
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink; access healthcare; working with other agenciesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles; duty of candourGood
well-led: Continuous learning and improving care; Working in partnership with othersGood