minor“not everyone had the same risk assessments completed. The manager planned to streamline the risk assessments to improve consistency and make sure all areas were covered”
staff training
1 finding
minor“Some staff felt that training for specific types of equipment for moving and handling could be better.”
governance
1 finding
minor“there was a delay to the submission of others as the manager did not have the correct access. This was addressed immediately, and notifications made retrospectively.”
record keeping
1 finding
minor“there was no contingency in case there was no signal, for example in rural areas. The manager had plans to address this in the near future.”
person centred care
1 finding
minor“Although people said they had never been formally asked for feedback they said they had regular contact with managers.”