First inspection of Prime & Passionate Healthcare Ltd, a supported living and domiciliary provider, rated Good across all five key questions. Inspectors found safe, person-centred care aligned with Right Support, Right Care, Right Culture, with effective governance, training and partnership working.
Strengths
· Robust safeguarding and whistleblowing procedures with staff trained and confident to escalate concerns
· Safe medicines management with monthly MAR audits and competency-assessed staff
· Staff trained to meet specific medical needs (e.g. diabetes, epilepsy) and Care Certificate induction completed
· Person-centred care aligned with Right Support, Right Care, Right Culture, promoting independence and community inclusion
· Strong partnership working with health and social care professionals; positive feedback from social care professional on complex cases
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and follow interestsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles; duty of candourGood
well-led: Promoting a positive, person-centred, inclusive culture; engaging people and staffGood
well-led: Continuous learning and improving careGood