First inspection of this small domiciliary care agency rated Good overall and across all five key questions, with one person receiving personal care at the time. Inspectors found robust recruitment, safe medicines management, personalised care planning and a positive, person-centred culture supported by effective quality monitoring.
Strengths
· Comprehensive person-centred assessments and personalised care plans developed from them
· Consistent care from regular, punctual care staff who stayed the agreed amount of time
· Very robust recruitment including four references, employment history checks, psychometric tests and DBS checks
· Safe medicines management with training, competency assessments, observations and detailed personalised medicines care plans
· Effective infection prevention and control practices including COVID-19 measures and PPE provision
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies; supporting people to access healthcare servicesNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Promoting a positive, person-centred, open, inclusive and empowering cultureNot rated
well-led: Duty of candourNot rated
well-led: Managers and staff being clear about roles; continuous learning and improving careNot rated
well-led: Engaging and involving people, public and staff; working in partnership with othersNot rated