minor“A formal system of external scrutiny, overseen by the provider was to be introduced to check service provision.”
missed or late visits
1 finding
minor“Rota management had not always been well-co-ordinated, as there were some improvements required to continuity of care and the timings of calls.”
medication management
1 finding
moderate“limited formal processes to check that MARs remained up to date and accurate.”
consent capacity
1 finding
minor
“Not everyone had signed to formally say they had consented to the actions described.”
staff training
1 finding
minor“Staff told us they had undertaken a range of generalised training through Zoom or other online platforms. They felt this was very good, although often very generic in nature.”
record keeping
1 finding
minor“The manager told us he could not access all previous training, supervision and appraisal records as access had not been provided by the previous manager.”