moderate“some care plans did not contain sufficient detail regarding people's routines, and preferences related to personal care support”
record keeping
1 finding
moderate“staff were using the same electronic care log for different family members who were both receiving care from this provider”
person centred care
1 finding
moderate“Records of care were not always person-centred.”
communication with families
1 finding
minor
“Feedback surveys showed that some people were not familiar with the complaints policy and did not know who to contact to make a complaint.”
complaints handling
1 finding
minor“Not all people understood how to make a complaint. We have made a recommendation about ensuring people understand the complaints policy.”
medication management
1 finding
moderate“The care plan did not contain enough detail about when to administer this medicine... their competency had not been assessed in line with best practice guidance.”
staff competency
1 finding
moderate“Staff received training in the administration of medicines, however, their competency had not been assessed in line with best practice guidance.”