YourLife (Salisbury) received a Good rating across all five key questions at its first inspection in November 2021, with people reporting kind, person-centred care from well-trained and supported staff. The service demonstrated robust safeguarding, medicines management, governance and a positive, open leadership culture.
Strengths
· People consistently reported feeling safe and protected from harm, with robust safeguarding training and confident staff reporting mechanisms in place.
· Medicines were managed safely with weekly audits of administration records and competency checks for staff.
· Strong person-centred care with detailed care plans reflecting individual preferences, choices and communication needs.
· Positive, open culture with an approachable registered manager praised by both staff and people using the service.
· Effective incident and accident learning, with actions taken to prevent recurrence shared across the team.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood