moderate“I informed the company I wanted to be informed on every occasion emergency medicine was given and I am not. Another relative said, "They don't communicate with me."”
staffing levels
1 finding
moderate“Staffing levels are a problem, not enough staff. There have been new staff join but then they leave again.”
governance
1 finding
moderate“The systems to communicate messages to staff were not consistently effective. Staff did not always receive a verbal or written handover.”
supervision appraisal
1 finding
moderate“Supervision had been completed with staff but not as regularly as planned by the service. Staff commented, "I have had one supervision this year."”
person centred care
1 finding
moderate“People did not have a named keyworker. One relative said, "[Name of person] has been with Alina care for 19 months, but we still do not have a named key worker."”
leadership
1 finding
moderate“Staff rota planning and changes impacted service delivery. A staff member said, "Staff get moved around all the time. The rota keeps changing. Staff can't plan anything."”
infection control
1 finding
minor“A staff member said, "Cleaning gets done but there is not a structure. No cleaning records are kept."”
consent capacity
1 finding
minor“Some staff we spoke with were not always clear on the status of people's DoLS. The registered manager said this would be addressed.”