Compassion Home Care Limited

Inspection reports (4)

1. Single Assessment Framework · 2026-03-12

   Framework: SAF · 6 pages · PDF

   Date of Assessment: 20 January to 20 February 2026. The service is a care at home service providing support to older people and adults of all ages some of whom were living with dementia. Some people had nursing needs, mental health conditions and physical disabilities. There was a positive learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes. Service audits were regular, well embedded, thorough and helped the provider to maintain good standards of support to people and their families. People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all the appropriate agencies involved in people’s care to produce the best outcomes for them. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment plans to enable them to give informed consent. Where people did not have capacity to give consent, the provider involved the appropriate people, including relatives and families, to ensure people’s best interests were met. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choices in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing. People were involved in decisions about their care. Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. The service was easy to access. People received fair and equal care and treatment. Staff worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas. The reason for this assessment was to monitor improvements made by the provider following the last inspection we carried out in September 2023. Then we found breaches in Regulations 9 [Person Centred Care] of the HSCA RA Regulations 2014; Regulations 13 [Safeguarding]; Regulation 16 [Receiving and acting on Complaints]; Regulations 18 [Staffing]; Regulation 12 [Safe care and treatment] and Regulations 17 [Good governance]. These breaches have been fully met at this assessment. Improvements were found in all areas and the provider was no longer in breach of these regulations. This service has been in Special Measures since September 2023. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures. After this assessment the rating has improved to good overall and in each quality statement.