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Date of assessment: 8 April to 24 April 2025. We visited the service on 8 April 2025. This is a domiciliary care service, registered to provide personal care for people living in their own homes in the community. They provide support to people with a range of different needs including older people and those with a physical disability. At the time of the assessment the service was providing the regulated activity of personal care for 53 people. This assessment was prompted in part by receipt of information about the service as well as the length of time since we last inspected. Although we found some concerns around staff deployment, action was already being taken, and revised systems were to be implemented to improve rostering of staff. We rated this service under our previous methodology in September 2021 where it was inspected and rated as requires improvement overall. At this assessment we reviewed all 5 key questions and rated the provider overall good. At the last assessment the provider was found to be in breach of the legal regulation relating to good governance. Improvements were found at this assessment, and the provider was no longer in breach of the regulation related to good governance. We found the service had a good learning culture and people and staff felt able to raise concerns. The provider was in the process of changing to a new electronic care recording system. A transition plan was in place with paper records still being available to guide staff until all care plans on the system were fully complete and up to date. Care records we inspected were person centred and were seen to be reviewed regularly. Staff treated people as individuals offering choice and supporting independence. People were treated with kindness and compassion. Staff protected their privacy and dignity. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported and told us they felt happy in their work.
npm run etl:reports -- --location 1-8849689184.npm run etl:reports -- --location 1-8849689184.