minor“Each person had a care plan which reflected their individual assessed needs but not always their individual likes and dislikes.”
record keeping
1 finding
minor“Records contained limited information about people's dietary choices and preferences, but the registered manager assured us this would be addressed with people as a priority.”
governance
1 finding
minor“The provider had arranged for a consultant to carry out a quality audit of the service to assess the quality of care provided. This had been delayed because of the Coronavirus pandemic.”