minor“We received mixed responses from staff in relation to the allocated travel time between appointments. Some commented positively that they felt there was sufficient time, however others did not agree.”
communication with families
1 finding
minor“we received mixed feedback from people about the consistency of receiving a rota every week showing their care appointments.”
staff training
1 finding
minor“Some staff we spoke with told us they would like more practical training in addition to the electronic training currently provided.”