Comfort Living Care Office received a Good rating across all five key questions at its first inspection in November 2021, serving four people in a supported living setting. The service demonstrated safe, personalised care underpinned by strong governance, a committed registered manager, and positive feedback from people, relatives and external professionals.
Strengths
· People and relatives reported feeling safe with staff, with one person stating 'The staff here really care about us and I feel totally safe with them.'
· Comprehensive risk assessments and risk management plans drawn up collaboratively with people.
· Robust recruitment checks including DBS, identity checks and references from previous employers.
· Medicines administered safely with annual competency checks and no unexplained gaps in MAR records.
· Staff received wide-ranging training including condition-specific training, safeguarding, MCA, equality and diversity.
Quality-Statement breakdown (20)
safe: Assessing risk, safety monitoring and management; Preventing and controlling infectionGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood