moderate“My only fear is they keep taking on more clients and there is not enough staff to cover the extra work. Often when caring for me their phones ring asking them to fit someone else in.”
person centred care
1 finding
minor“Some people mentioned that they weren't always asked whether they had a preference for male or female carers.”
complaints handling
1 finding
minor“We had mixed responses when we asked people whether they felt comfortable making complaints. There were some people who told us they didn't want to raise concerns.”
care planning
1 finding
minor“We discussed with the registered manager how some support plans required a little more detailed information about people's medicine support.”