MC Care, a small domiciliary care agency in Dartford supporting four people with personal care, was rated Good across all five key questions at this first inspection. The registered manager ran a well-organised, person-centred service with competent staff, robust recruitment, comprehensive care planning and positive feedback from people and relatives.
Strengths
· People felt safe with staff and comfortable raising concerns or complaints
· Care needs and risks were clearly documented with guidance for staff
· Sufficient, well-trained and competent staff who turned up on time
· Robust recruitment process including DBS checks and references
· Staff wore appropriate PPE and had infection prevention and control training
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; Supporting people to access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to meet people's needs and preferences; End of life careGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and follow interestsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive, person-centred and inclusive cultureGood
well-led: Understanding and acting on the duty of candourGood
well-led: Managers and staff being clear about roles, quality, risk and regulatory requirementsGood
well-led: Engaging and involving people, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood