Genuine Carers - Milton Keynes received a Good rating across all five key questions on its first inspection, demonstrating safe, person-centred care underpinned by robust governance and a culturally responsive approach. No failures or regulatory breaches were identified.
Strengths
· Person using the service felt safe and was supported by a consistent, reliable staff member tailored to their cultural and personal needs
· Robust safeguarding systems and staff training in place with clear reporting procedures
· Thorough needs assessment covering physical, mental, cultural, communication and dietary requirements before care commenced
· Staff member completed Care Certificate and received induction, ongoing training, supervisions and direct observations
· Person and relative actively involved in care planning and reviews with responsive two-way communication
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to live healthier lives and access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood