Right at Home (Derby) was rated Good overall with an Outstanding rating in Caring, reflecting an exceptionally compassionate, person-centred culture with highly motivated staff. Safe, Effective, Responsive and Well-Led were all rated Good, with no regulatory breaches identified.
Strengths
· Exceptionally caring, compassionate and person-centred culture rated Outstanding
· Strong staff training and development with staff feeling extremely well supported
· Robust recruitment procedures including DBS checks, references and values-based interviews
· Comprehensive risk assessments with clear mitigation actions for staff
· Excellent awareness of equality and diversity with culturally diverse staff team
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Using medicines safelyNot rated
safe: Staffing and recruitmentNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough; access healthcare; working with other agenciesNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Supporting people to develop and maintain relationships and follow interestsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Promoting a positive, person-centred, inclusive culture; engaging people and staffNot rated
well-led: Managers and staff being clear about roles, quality, risks and regulatory requirementsNot rated
well-led: Duty of candour - being open and honest when something goes wrongNot rated
well-led: Continuous learning and improving care; working in partnership with othersNot rated