moderate“Risk assessments and care plans did not contain detailed guidance for staff to follow to keep people safe, or outline measures to help reduce the likelihood of people being harmed.”
record keeping
1 finding
moderate“People's care plans did not always provide detailed information for staff on people's preferences and choices about how they wanted to be supported.”
person centred care
1 finding
minor“Staff and the registered manager were able to describe very personalised care in detail to inspectors that was not yet apparent in people's care plans.”