Source Complex Home Care Ltd received a Good rating across all five key questions on its first CQC inspection in October 2022, with one person using the service reporting high satisfaction and no failures or concerns identified. The registered manager demonstrated strong leadership, person-centred values and sound governance, with robust recruitment, training and risk management practices in place.
Strengths
· Person and relative reported high satisfaction with care, staff described as friendly, caring and respectful of dignity and independence
· Safe recruitment practices in place including DBS checks and good character references for all staff
· Staff training up to date including medicines administration, infection control, MCA and care certificate completion
· Personalised care plans incorporating person's history, religion, interests and communication needs
· Registered manager demonstrated strong person-centred values, including proactively respecting the person's religious practices
Quality-Statement breakdown (23)
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Learning lessons when things go wrongGood
safe: Using medicines safelyGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; Promoting a positive cultureGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood