minor“some people and their families said they had been supported by a carer's who had not been before. They said they had needed to talk the carer through what was needed.”
complaints handling
1 finding
minor“People who had raised concerns said that they felt they had been dealt with effectively but that they did not always get told of an outcome.”
care planning
1 finding
minor“some of the communication care plans we reviewed would benefit from being more detailed... one person's care plan said carers should observe nonverbal cues, but not what these cues might be”
missed or late visits
1 finding
minor“Some people said that on occasions staff were late but that they were always contacted if staff were going to be more than 10 minutes late.”