Cranleigh Homecare received a Good rating across all five key questions at its first CQC inspection in April 2022, demonstrating safe, personalised and well-managed care for 12 older people in their own homes. No regulatory breaches or failure themes were identified, with particular strengths in staff kindness, medicines management, communication with families and responsive leadership.
Strengths
· People felt safe and staff had completed safeguarding training before working unsupervised with clients
· Medicines were managed safely with electronic MAR records monitored by management and a trained medication competency assessor on the team
· Staff were described as kind, caring, flexible and courteous, consistently treating people with dignity and respect
· Personalised care plans reflected individual preferences, dietary needs and communication requirements
· Strong communication with families via WhatsApp groups, texts and phone calls; visit times printed on invoices for transparency
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood