Kingsley Home Care Services Limited received a Good rating across all five key questions at its first inspection in March 2022, with people and relatives consistently praising the reliability, person-centred approach and competence of staff. The main area of concern was historical staffing shortages that led to two care packages being returned to the local authority, though the provider had since stabilised staffing and implemented controls to prevent recurrence.
Concerns (2)
moderateStaffing levels: “Two care packages could not continue to be fulfilled and were handed back to the Local Authority due to staffing shortages.”
minorStaffing levels: “one relative told us there had been regular staff turnover. Their family member had three different care staff in the last six months as staff had left”
Strengths
· Robust electronic system in place to plan, monitor and track care calls with no late or missed calls since September 2021.
· Comprehensive staff induction programme including the Care Certificate, regular supervision, appraisal, spot checks and ongoing training.
· Person-centred care plans developed with input from people and their relatives, regularly reviewed and adapted to changing needs.
· Strong infection control practices including daily lateral flow testing, PPE use and regular infection control training.
· Effective safeguarding processes with staff able to recognise abuse and management working in conjunction with local authority safeguarding team.
Quality-Statement breakdown (19)
safe: Staffing and recruitmentGood
safe: Assessing risk, safety monitoring and management; Lessons learntGood
safe: Using medicines safelyGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink; accessing healthcare services; working with other agenciesGood
effective: Ensuring consent to care and treatment in line with law and guidance (MCA)Good
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control; meeting communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; working in partnership with othersGood