moderate“Medicines records did not always include sufficient information to guide staff around correct administration practices. In one location a person was receiving their medicines covertly, hidden in food, but the records did not accurately reflect the practice.”
minor“We found there were not always sufficient protocols in place. People who were administered topical medicines and creams had body maps in place to give staff clear directions where to apply them.”
staffing levels
1 finding
minor“There had been difficulty recruiting staff which had been mitigated via the use of agency staff. One relative told us, 'It has been a bit of a nightmare with use of agency staff and staff changes.'”
staff training
1 finding
minor
“Records showed most staff training was up to date although some staff were due refresher training in some areas.”