critical“The provider did not establish and operate safe recruitment procedures as they had not gathered sufficient information about candidates before they were employed.”
record keeping
1 finding
moderate“We were unable to review one member of staff's recruitment file as we were informed the file had been mislaid during the recent office move.”
infection control
1 finding
critical“The provider was not doing all they could to prevent and control infections as staff were not carrying out regular COVID-19 tests according to current government guidelines.”
governance
1 finding
moderate“There were quality assurance processes in place but these were not always effective as they had not identified the issues with risk assessments and recruitment checks that we found.”
care planning
1 finding
moderate“the provider had also not assessed the risk of COVID-19 for people receiving care or staff.”
end of life care
1 finding
minor“The service was not providing end of life care and support at the time of our inspection. People had not been consulted about whether they had any end of life preferences.”