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Freesprings Ltd, a small domiciliary care agency supporting one person at the time of inspection, was rated Requires Improvement overall at its first CQC inspection, with a breach of Regulation 17 (Good Governance) identified due to ineffective quality assurance systems, gaps in staff training (including MCA and learning disability), and insufficient detail in care plans and risk assessments. Caring was rated Good, with relatives and professionals confirming kind, compassionate and consistent support, and the registered manager was open to feedback and promptly developed an action plan to address all identified shortfalls.