This first inspection of Beech Tree Total Care Folkestone & Shepway, a domiciliary care agency supporting 80 people, rated the service Good across all five key questions with no breaches identified. People reported feeling safe and well cared for by a consistent, well-trained staff team supported by robust recruitment, medication systems, infection control and effective management oversight.
Strengths
· Safe recruitment with robust DBS checks and reference verification before induction
· Comprehensive three-day induction followed by shadowing experienced staff
· Regular staff competency checks including medication administration
· Electronic care system that alerts office staff to unsigned medication administrations
· Person-centred care plans co-written with people, reviewed regularly
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Supporting people to live healthier lives, access healthcare services and supportNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candourNot rated
well-led: Engaging and involving people using the service, the public and staffNot rated
well-led: Working in partnership with others; continuous learning and improving careNot rated