critical“People's health and safety was put at risk because staff were not properly checked to confirm they had the skills and experience to provide safe care.”
governance
1 finding
critical“The provider's staff recruitment and auditing practices were not effective to ensure shortfalls in the systems were identified and rectified”
record keeping
1 finding
critical“There was no recruitment file for one care worker, such as details of criminal background checks and proof of identity.”
staff training
1 finding
minor“some staff who had started work at the service recently were yet to complete some mandatory training.”