minor“Where people had preferences in their care plans such as enjoying 'takeaways' there was no detail to indicate what type of food, any preferred restaurant etc.”
governance
1 finding
minor“Relatives and people were involved in decisions about care and asked for feedback about their care; this tended to happen regularly but was not always recorded by staff.”
communication with families
1 finding
minor“There were annual surveys for people and their relatives for feedback. The surveys were a tick box form; we were told the registered manager intended to improve the surveys”