First inspection of Excellence Home Care, a small domiciliary care agency supporting one person, rated Good overall and across all five key questions. The person and staff gave positive feedback, with person-centred care, safe recruitment and medicines processes, and effective leadership and quality assurance.
Strengths
· Person-centred, detailed care plans reviewed regularly and updated as needs change
· Consistent staff member who knew the person well and built a strong relationship
· Robust recruitment checks, in-depth induction, and ongoing supervision and training
· Care visits always happened as planned and on time, with contingencies in place
· Staff trained in safeguarding, MCA, infection prevention and control, and medicines administration
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Promoting a positive person-centred, open, inclusive and empowering cultureGood
well-led: Duty of candourGood
well-led: Managers and staff understanding roles, quality, risks and regulatory requirementsGood
well-led: Engaging and involving people, public and staff; continuous learning and improving careGood