Agency profile · CQC 1-9114923915

SureCare Batley & Wakefield

Provider

Yorkshire Care Services Ltd

Kirklees · Yorkshire & Humberside · Active since 24/0

Requires improvementHome-careRM: Dunbar, Jemma

Overall rating

Requires improvement

safeRequires improvement

effectiveGood

caringGood

responsiveRequires improvement

well-ledRequires improvement

Last inspection

3 years ago

02/Feb/2023 - 00:00

Inspected 3 years ago

8 findings across 8 themes

Every concern logged by inspectors

missed or late visits
1 finding
- moderate“The carers turn up late and don't even stay the full length of time, they cover all the duties, but it's rushed.”
medication management
1 finding
- moderate“There were several incidents where medication was given at different times increasing the risk of a medication errors.”
incident learning
1 finding
- moderate“Accidents and incidents were recorded but not analysed. No reviews took place; to identify any learning or reduce reoccurrence of risk.”
record keeping
1 finding

moderate“Some records contained conflicting information. Care plans and risk assessments were not updated following incidents.”

end of life care

1 finding

moderate“The service was providing end of life care to people, however we found no evidence of this in peoples care plans.”

complaints handling

1 finding

minor“People were aware of how to raise a complaint it they needed to, however we found complaints were not always fully resolved.”

governance

1 finding

moderate“Monitoring systems were in place however these did not ensure the managers were able to oversee the quality of the service.”

communication with families

1 finding

minor“People said they were not informed of changes to their care visits such as staff changes or times.”