First inspection of a newly registered supported living service rated Good across all five key questions, with one person in receipt of regulated personal care at the time. Inspectors found safe, person-centred care delivered by a trained, well-supported staff team under transparent leadership working within the Right Support, Right Care, Right Culture principles.
Strengths
· Personalised risk assessments completed and reviewed regularly with referrals to health professionals where needed
· Sufficient staffing numbers with consistent allocated staff who built good rapport with people
· Robust recruitment and induction process including employment history checks, references and DBS checks
· Staff trained and assessed in safe administration of medicines
· Strong infection control practices including PPE use, COVID-19 testing and vaccination encouragement
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and follow interestsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Promoting a positive, person-centred, open and empowering cultureGood
well-led: Duty of candour - being open and honest when things go wrongGood
well-led: Managers and staff clear about roles, quality, risks and regulatory requirementsGood
well-led: Engaging and involving people, the public and staffGood
well-led: Continuous learning and improving careGood