Keeva Care, a small domiciliary care agency supporting six people, was rated Good in all five key questions at this first inspection. People and relatives reported safe, kind and personalised care, supported by robust safeguarding, recruitment, medicines management and quality monitoring systems.
Strengths
· Robust safeguarding systems and staff trained to recognise and report abuse
· Safe medicines management with trained and competency-assessed staff
· Comprehensive risk assessments with clear guidance for staff, regularly reviewed
· Robust recruitment processes including DBS checks and reference verification
· Sufficient staffing levels with people reporting carers were on time
Quality-Statement breakdown (25)
safe: Systems and processes to safeguard people from the risk from abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised careGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood