minor“not all risk assessments were recorded in a person-centred way and did not always contain enough guidance for staff to follow.”
governance
1 finding
moderate“further time was required to demonstrate the effectiveness of improved practices.”
record keeping
1 finding
minor“audits had highlighted shortfalls in the quality and accuracy of care notes recorded by staff.”
complaints handling
1 finding
moderate
“complaints were not audited and reviewed to help identify themes and prevent recurrence. Complaints, any late or missed calls were dealt with as and when they happened.”
communication with families
1 finding
minor“some people did comment it would be useful if the office contacted them more regularly.”