Care Spectrum's first inspection rated the service Good across all five key questions, with people receiving safe, personalised support that promoted independence. Effective recruitment, training, medicines management and governance systems underpinned consistently positive outcomes.
Strengths
· People received personalised care and were supported to make choices and be independent
· Suitable staff were recruited, trained and supported to care for people safely
· Effective systems for monitoring and improving the quality of the service, including audits and stakeholder feedback
· Staff worked closely with other health and social care professionals to assess, plan for and meet people's needs
· People received their medicines safely and as prescribed, with staff trained in good medicines practices
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles; duty of candourGood
well-led: Continuous learning and improving careGood