moderate“records did not always provide guidance to ensure people received consistent, person-centred care and support from all staff members.”
missed or late visits
1 finding
moderate“Staff did not always attend calls on time and people were not routinely informed when calls would be late.”
communication with families
1 finding
moderate“People were not always informed when their calls were going to be late, staff were not verbally informed when they received additional calls on their roster.”
person centred care
1 finding
moderate“Each time I have a new person [staff member] I have to explain where everything is and what to do.”
governance
1 finding
moderate“Records did not always provide guidance to staff of how people wished to be supported, explaining their routines and preferences.”