moderate“Staff had not consistently received an induction. Some staff had been identified as not having an induction when appointed following an external audit.”
minor“Staff received regular updates to their training, however some staff were overdue for completing updated training.”
governance
2 findings
moderate“Systems had not consistently identified when improvements were needed. For example, where some risk assessments required more detail.”
moderate“Systems had not ensured staff recruitment was completed in line with the provider's policy. This had been identified following feedback from an external audit.”
care planning
1 finding
moderate“Risk assessments and management plans sometimes lacked detail about how people were supported to minimise risks to their safety.”
record keeping
1 finding
moderate“People's care records sometimes included language which was not respectful when recording how people had spent their day.”
person centred care
1 finding
minor“Care records were not consistently personalised, and the management team were aware of this and taking action to address it through a new care planning system.”