Adelik Healthcare Ltd, a small domiciliary care agency supporting 16 people, was rated Good across all five key questions at its first inspection. Minor shortfalls in the level of detail in care plans, particularly around moving and handling, were acknowledged by the registered manager and being addressed.
Concerns (2)
minor
Care planning
: “The registered manager had recognised they need to improve the level of detail in some care plans.”
minorRecord keeping: “Whilst there was some information about moving and handling it needed further detail. We received confirmation that people's manual handling plans were updated following the inspection.”
Strengths
· Staff received safeguarding training and demonstrated knowledge on preventing and reporting abuse
· Medicines managed safely by trained and competence-assessed staff with regular audits and spot checks
· Good infection prevention and control practices including PPE use and COVID-19 testing
· Safe recruitment with DBS checks, references and employment history verification
· Staff completed induction, Care Certificate and worked with experienced staff until assessed competent
Quality-Statement breakdown (20)
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Staff working with other agencies to provide consistent, effective, timely careNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements; duty of candourNot rated
well-led: Continuous learning and improving careNot rated
well-led: Working in partnership with othersNot rated