moderate“Some of the medicines administration records we checked contained errors, although people had not suffered harm as a result of these.”
staff training
1 finding
minor“Staff had access to refresher training in key areas, although records showed some staff's refresher training was overdue.”
communication with families
1 finding
moderate“I get a rota so I know what the week looks like but if they make changes, you don't always get notified. You worry you have been left off the list.”
governance
1 finding
moderate“Some areas required improvement. For example some people's medicines had not always been administered as prescribed and some staff refresher training was overdue.”