Home Instead Senior Care Stoke Newington was rated Good across all five key questions at its first inspection, with people reporting safe, person-centred care from a consistent and well-trained staff team. A recommendation was made about maintaining confidentiality after one incident where personal information was shared with a relative without consent.
Concerns (2)
minor
Communication with families
: “a person gave an example of when the provider had not promoted their confidentiality as they had shared personal details with a family member which they had not wanted shared.”
minorMissed or late visits: “A person told us they received an apology when their care call was missed.”
Strengths
· People felt safe and trusted care staff
· Medicines managed safely with monthly MAR audits and competency checks
· Consistent care teams with punctual, reliable visits
· Safe recruitment including DBS checks and values-based interviews
· Person-centred care plans regularly reviewed with people and families
Quality-Statement breakdown (18)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing needs, consent and MCAGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat, drink and access healthcareGood
caring: Respecting and promoting privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in decisionsGood
responsive: Planning personalised careGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaintsGood
responsive: End of life care and supportNot rated
well-led: Promoting a positive, person-centred cultureGood
well-led: Governance, quality performance and duty of candourGood
well-led: Engaging and involving people, public and staff; partnership workingGood