moderate“Times vary. Timetable comes in the post, but they don't keep to it”
communication with families
1 finding
moderate“Lots of swopping of staff. Communication not good. Don't always get told if there is a change of staff”
complaints handling
1 finding
moderate“six people and relatives told us they had raised concerns about the timings of their visits and were not happy about the response”
leadership
1 finding
minor
“People and relatives we spoke with were not clear who the registered manager was.”
staffing levels
1 finding
moderate“In August and September 2021 due to staff shortages the provider had worked closely with the local authority to hand back commissioned packages of care.”